Terms and Conditions

Last updated: June 2, 2026

These terms apply to FixPilot pilot bookings for home repair visits. By submitting a booking, you agree that FixPilot may use the information you provide to assess, schedule, dispatch, confirm, and follow up on the requested service.

1. Service Scope

FixPilot currently supports selected repair categories such as plumbing leaks, minor electrical work, aircond servicing, and simple handyman visits. Some work may require supervisor review, certification checks, or external contractors before dispatch.

2. Booking Request

A submitted booking is a request for a visit slot. FixPilot may contact you to confirm details, clarify the issue, adjust the arrival window, or reject a booking if the scope, address, safety condition, or technician availability is unsuitable.

3. Deposit, Quote, and Payment

The displayed deposit or deposit estimate reserves the requested visit for pilot operations. The final quote is confirmed only after assessment. Additional labour, parts, materials, travel, access cost, or specialist work must be approved before the extra work proceeds. Cash, e-wallet, and online banking options are currently shown as pilot payment placeholders unless a live payment gateway is later enabled.

4. Customer Responsibilities

You must provide accurate contact details, Malaysian mobile number, service address, access instructions, issue notes, and relevant photos where available. You must ensure that someone authorized is present or reachable during the visit window.

5. Photos and Booking Data

Photos, address details, phone number, email, issue notes, booking status, technician assignment, parts records, warranty notes, and service history may be stored and used for dispatch, quality control, warranty, rework handling, customer support, and internal reporting.

6. Reschedule, Delay, or Cancellation

FixPilot may mark a job as delayed or to be rescheduled due to technician availability, parts availability, safety concerns, access issues, weather, traffic, or unexpected job duration. You may also request a reschedule by contacting support.

7. Warranty and Rework

Warranty coverage depends on the job type, parts used, technician assessment, and recorded completion details. Warranty does not cover unrelated defects, customer-supplied faulty materials, misuse, hidden pre-existing issues, or new problems outside the completed scope.

8. Parts and Materials

Parts may be charged separately. Where practical, FixPilot will record parts used, quantity, cost, charge, and related job notes. Some repairs may require parts procurement before work can continue.

9. Safety and Access

FixPilot may refuse or pause work if the site is unsafe, inaccessible, outside the agreed scope, or requires regulated work beyond available certification or supervisor approval. Customers should keep pets, children, hazards, and fragile items away from the work area.

10. Limitation

FixPilot is not liable for indirect loss, unrelated defects, pre-existing hidden damage, customer-supplied parts failure, or work performed outside the confirmed scope. This pilot platform is still being improved, and operational decisions may require manual confirmation.

11. Contact

For booking support, confirmation, reschedule requests, or warranty follow-up, contact FixPilot support through the WhatsApp support link shown on this site.